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House of Waterford Crystal Guided Factory Tour

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County Waterford, Ireland
House of Waterford Crystal Guided Factory Tour

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon1 hour  (approx.)
Mobile ticket
iconOffered in: English

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Overview

Go behind the scenes and gain a better understanding of the time and work that goes into crystal making on this tour of the House of Waterford Crystal factory. Your guide explains the step-by-step process of crystal making, as you wander the rooms where different techniques are used along the way. Meet a few of the high-end crystal makers, and visit the retail store where you can explore one of the world’s largest displays of Waterford Crystals.
  • Tour of the House of Waterford Crystal factory in Waterford
  • Meet craftsmen, and learn about historical and contemporary production techniques
  • Visit the mold room, and see blowers shape molten crystal with wooden molds and hand tools
  • Watch as glowing balls of crystal are put through the 1300-degree furnace
  • Browse the retail store, one of the world’s largest displays of Waterford Crystals
  • Choose a departure time throughout the day during operating hours
  • Tour is wheelchair accessible
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Guided Factory Tour
Opulent Retail Store
Cafe
Parking
House of Waterford Crystal , 28 The Mall, Waterford, Ireland
3/1/2022 - 10/30/2022
Monday:10:00 AM - 03:00 PM
Tuesday:10:00 AM - 03:00 PM
Wednesday:10:00 AM - 03:00 PM
Thursday:10:00 AM - 03:00 PM
Friday:10:00 AM - 03:00 PM
Saturday:09:30 AM - 04:00 PM
Sunday:09:00 AM - 04:00 PM
3/1/2023 - 10/30/2023
Monday:10:00 AM - 03:00 PM
Tuesday:10:00 AM - 03:00 PM
Wednesday:10:00 AM - 03:00 PM
Thursday:10:00 AM - 03:00 PM
Friday:10:00 AM - 03:00 PM
Saturday:09:30 AM - 04:00 PM
Sunday:09:00 AM - 04:00 PM
This activity will end right where it started.
For your tour, make your way to the House of Waterford Crystal in Waterford. Tour hours fluctuate depending on what month of the year it is, so make sure to be aware of the operating hours for the day you want to do your tour.

Once you get to the House of Waterford Crystal and are ready to go on your tour, go behind the scenes at the factory. Waterford Crystal is one of the very few companies who still practice the ancient craft of mold making, and as you go through the factory, you’ll see little has changed over the centuries.

First up, go into the mold room, and witness blowers shape molten crystal with wooden molds and hand tools. Then, head into the blowing department where you can watch as glowing balls of crystal are put through a 1300-degree furnace. After their time in the furnace, each piece is cut, and sculpted, and engraved to perfection.

After the tour, enjoy some time exploring the retail store. From dining tables to golf trophies, this store houses one of the world’s largest collections of Waterford Crystals. If you need a break at any time during the day, there’s also a café you can pop into for a bite to eat or a beverage (own expense).
Itinerary
Stop At:  
House Of Waterford Crystal
At the House of Waterford Crystal, there is a  manufacturing plant, and brand experience in Waterford, where we produce crystal and give visitors an opportunity to visit the factory and see how we make our beautiful products. On the tour, guests visit the mould room where they witness mould making – a technique that has remained unchanged throughout the centuries, as the Master Blowers shape the molten crystal flawlessly with the use of wooden moulds and hand tools. The next part of the tour is truly magical, as visitors enter the blowing department where they see glowing balls of crystal transformed into majestic shapes as they are put through the 1300-degree furnace. The Waterford Crystal pieces are then hand marked for precision and accuracy, and they are then cut, sculpted and engraved.  While getting this behind the scenes sneak peak of this highly skilled method of crystal manufacturing, visitors also see the high standards that the House of Waterford Crystal has for each and every piece that leaves the factory. The crystal is inspected at each stage of production, so each piece no matter how small goes through six inspections, and if it fails to reach the Waterford Crystal standards at any stage it is smashed and returned to the furnace to be re-melted so that the piece can be started again. The tour is fully guided and takes approx 50 minutes to complete. On completion of the tour, visitors can experience over 12,000 sq ft of crystal heaven in the largest retail and showcase of Waterford Crystal in the world. The retail store represents everything that is made in crystal, including a showcase on golf and sport, which is a major part of the international business at the House of Waterford Crystal. The main feature in the retail store is a centre dining table, with twelve Waterford Crystal Chandeliers on display. The lifestyle displays communicate the various brand stories including the Jo Sampson Collection, John Rocha, Jeff Letham and the core Waterford Crystal patterns. The product range includes Waterford Crystal, House of Waterford Crystal, John Rocha, Jasper Conran, Jo Sampson, Archive Stemware, Marquis, Lighting, Holiday Heirlooms and the new Waterford Crystal Jewellery Collection. Waterford Crystal continues to provide some of the most prestigious trophies to the world’s great sporting events made at the facility, and some of these trophies are on display in the retail store. The Crystal café is open seven days a week, a daytime cafe, the Crystal Café is all about great food using nothing but the best locally sourced seasonal produce supporting as many Irish suppliers as possible along the way. The menu  offers café-style dining, incorporating scrumptious salads, soups, wraps, ciabatta’s and other healthy options, with fresh baking daily.
Duration: 1 hour 
Admission Ticket Included
  • Confirmation will be received at time of booking
  • Children must be accompanied by an adult
  • Parking is available at the rear of the House of Waterford Crystal, in Bolten Street Public Car park: Cost is €1 per hour
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Most travelers can participate
  • This tour/activity will have a maximum of 10 travelers
  • OPERATED BY House of Waterford Crystal
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during House of Waterford Crystal Guided Factory Tour?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
See all safety measures taken by House of Waterford Crystal Guided Factory Tour.
Q:
What is the policy on sanitization during House of Waterford Crystal Guided Factory Tour?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by House of Waterford Crystal Guided Factory Tour.
Q:
What is the social distancing policy during House of Waterford Crystal Guided Factory Tour?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by House of Waterford Crystal Guided Factory Tour.
Q:
What measures are being taken to ensure staff health & safety during House of Waterford Crystal Guided Factory Tour?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
See all safety measures taken by House of Waterford Crystal Guided Factory Tour.

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Traveler Tips


  • "The one distraction is the noise level with such a large group made hearing difficult." See review

Reviews

4.5
star-4.5
1,884 Reviews

Reviews by Viator travelers

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Showing 1-10 of 1,884 reviews
star-5
OUTSTANDING TOUR…AN IRELAND MUST SEE!
Carl_S
, Jun 2022
OUTSTANDING…just wish I could have spent more time watching the blowing artists! Fascinating to watch, but each piece they were working on deformed & had to be recycled. Watching a start to finish piece would have been ideal! But we helped keep Ireland green with many items being shipped back to USA!
star-5
Really Cool experience....
Richard_M
, Jun 2022
Really Cool experience. Very informative about the history of Waterford Crystal. Not a long tour but still good.
star-5
Excellent tour
Howard_L
, Jun 2022
Seeing how the crystal is made and all the detail and training required of the people creating the works
star-3
Great, but a bit too short
Azraa_O
, Jun 2022
Great experience but when you go in groups sometimes you don’t get to see everything properly because there’s a lot of people and when you do get a chance to see it’s time to go, more time would be great
star-5
Great tour
Michael_R
, Jun 2022
The hand crafting of each piece was our favorite part of the tour experience, never knew so much hand work still went into each piece
star-5
Great.
Ross_C
, Jun 2022
A well conducted tour. Helped better understand the process of creating this beautiful product. It was great to get so close to the artisans and to learn of their experience.
star-5
World Glass event
John_C
, Jun 2022
The glass engraving was amazing, watching the skilled craftsmen and women cutting and detailing the glass
star-5
Waterford Crystal Tour
Robert_T
, Jun 2022
Really informative tour while seeing highly skilled Master Craftsmen at work creating the crystal glassware.
star-3
Could have been better
Corby_L
, Jun 2022
I think the tour was interesting and would have enjoyed it more if I could hear the guide and see. The group was too big and the guide’s headset was barely audible. I almost asked to join the group behind us which was smaller and I could clearly hear her.
star-5
Great tour!
John_K
, May 2022
Great tour lead by Jamie. Interesting how small a “factory” of skilled artisans it is, but how high quality the product is. Definitely worth an hour of time.
star-5
true artists.
SuAnne_B
, May 2022
This was one of the best factory tours I have ever taken anywhere in the world. Fascinating and informative. Not rushed and questions answered. Up close and personal view of the process.
star-5
Great tour of Waterford Crystal
Andy_D
, May 2022
Excellent and enthusiastic guide. Seeing bespoke glass works was wonderful. There is also a full service Cafe on premises. We had lunch there after the tour
star-5
Beautiful
Danielle_U
, Apr 2022
Very Knowledgeable guide. Wow the craftsmanship was amazing So many different cuts with a crazy amount of different crystal
star-5
Great tour for anyone to enjoy!
Arlene_T
, Apr 2022
My friend and I thoroughly enjoyed our Waterford Factory Tour. The guide was excellent and the craftsmen were friendly. We learned a lot about the 4 parts of making the crystal.
star-5
Master Craftsmen
Don_M
, Apr 2022
We had a wonderful tour with Caroline, she was knowledgeable and personable. It was so interesting seeing and interacting with the craftsmen
star-5
Great tour
John_L
, Apr 2022
A must if visiting Waterford. Very interesting and informative. Would highly recommend this tour. Didn’t realize most all trophies were made at this site.
star-5
Insightful tour
Jim_K
, Apr 2022
Sean shared his long history with Waterford. Excellent guide. He gave us enough time at each phase of the factory.
star-5
Worth the time and money
Gary_S
, Mar 2022
Easy early morning bus ride to Waterford. The website says factory tours run from 10am-3pm, but the first tour began at 10:50am, so that made my schedule a bit tight. Bus ride home was uneventful.
star-5
Wonderful tour
Angela_S
, Dec 2021
Absolutely loved this tour, so informative. Wonderful to see these master craftsmen at work. An incredible talent, and a very long training to achieve this skill
star-5
Honestly amazing
Slavica_P
, Nov 2021
Great history, amazing craft, really nice tour, not too long and through the factory so you see the magic in person! Dont think I will buy any other glass ever again :)

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