Alhambra and Generalife Skip-the-Line Ticket with Official Guide

Your guide was excellent. Coordination was terrible. We were not informed that passports were required and they missed one of our two entrance tickets. Though resolved because we had photos of passports, we ended loosing 1/2 hour of the tour.

Our tour guide, Borja was excellent and very informative and friendly. We really enjoyed the tour with him.

Our ticket did not include the visit of the Nazrie Palace. We were not aware of that, it is very confusing to understand at the time of the booking. It doesn´t make sense to sell tickets without entrance to the Palace! The visit of the gardens is better without a guide so that you can enjoy at your own pace, and in a calm and relaxing way.

We were not allowed entrance to Alhambra since we did not bring passports. The Danish description on the website did not mention this requirement. We have therefore requested a full refund of the purchase price.

We never found tour. Very disappointing. Tried calling number on tour and could not get it to go through. Ended up buying additional tickets to get in. Saw it but not sure what we saw. It is crazy to have to have 100 characters to write a review on this site

Alhambra visit is very memorable. The guide was excellent. The organization of tours is poor. I purchased a 12.00 tour. Then I got a message from the operator asking to move it to 3pm. I said it was possible and asked for confirmation. Since I did not receive a response, I arrived at noon, but found out that my visit was moved without confirmation. So I had to leave and return later. That is not a good practice.

Website says 2.5 hours tour, it waa actually less than 2 hours. It was more like of a walk through and we did not have enough stop time

Our tour guide Hannah was excellent. We learned so much and loved her sense of humor. However when I booked the tour through your chat line, I told them we wanted to see everything. I paid $129.74 for two people and was so disappointed when we were denied entrance to the Royal Palace. We always love your tours but this was sad. I guess I shouldn’t have booked so late - so partly my fault. Thank you!

Do not use this company! Having booked the English guided tour, on the morning of the tour, Viator sent a WhatsApp message bringing it forward by an hour. I was on the motorway and had no way of making the new time. They don’t answer calls and eventually the guide offered to send two entry tickets worth £14 each. Terrible service and I would advise buying your own tickets and using the audio tour you can get at the Alhambra ticket office.

I would suggest that you buy your tickets at the Alhambra where the price is 15 euros. This was a complete ripoff. The guide was terrible and did not engage or explain the important history of the Alhambra. He was on his phone texting 50% of the time.